Airbnb Host Guide: Meeting Guest Expectations with Often-Forgotten Amenities

Dec 6, 2023 | Airbnb Host Guide

As an Airbnb host, it’s your goal to provide a comfortable and memorable experience for your guests. While you may have covered the basics, there are often some overlooked amenities that guests expect and appreciate. In this guide, we’ll explore the things you may have forgotten to provide but are crucial to meeting guest expectations and ensuring a top-notch stay.

Spare Phone Chargers

In the era of smartphones and gadgets, providing spare phone chargers in your hospitality offerings is a thoughtful and practical gesture. Guests frequently carry a multitude of devices, from smartphones to tablets and laptops, and it’s not uncommon for them to forget or misplace their chargers while traveling.

By having spare phone chargers readily available, you ensure that your guests can stay connected and powered up throughout their stay. Consider providing chargers compatible with various device types, such as iPhone and Android, to accommodate a broader range of guests. This small but considerate detail can make a significant difference in your guests’ experience, alleviating the stress of a low battery and enhancing their overall satisfaction during their stay. It’s a modern amenity that can leave a lasting positive impression and contribute to the overall comfort and convenience of your guests.

Universal Power Adapters

For international travelers, universal power adapters are a thoughtful addition. They allow guests to plug in their electronic devices without worrying about compatibility issues.

Extra Towels and Linens

Having extra towels and linens readily available for your guests is a thoughtful and practical touch that can greatly enhance their stay. While you may already provide fresh towels and bed linens for the duration of their visit, having extra sets on hand serves as a convenience and can save the day in various situations.

Guests may have specific preferences for the number of towels they use, or they might require additional linens for unexpected reasons, such as a spill or an accidental stain. By keeping spare sets easily accessible in a closet or storage area, you demonstrate your commitment to their comfort and well-being. It ensures that guests can always have access to clean, fresh linens without the need to request them, providing a seamless and enjoyable experience during their stay. This small gesture can leave a lasting positive impression and contribute to a memorable and pleasant visit, whether your guests are staying for a night or an extended period.

Laundry Supplies

Guests appreciate the convenience of doing laundry during longer stays. Consider providing laundry detergent, dryer sheets, and clear instructions on how to use your washer and dryer.

Basic Toiletries

Providing basic toiletries for your guests can enhance their overall experience and make their stay more comfortable. While it’s expected to offer essentials like shampoo and body wash, going the extra mile by including items such as toothpaste, dental floss, and disposable razors can truly set your accommodation apart. Travelers often forget these small but crucial items, and having them readily available can be a lifesaver. It shows that you’ve thoughtfully considered their needs and helps them feel more at home.

Plus, these toiletries can come in handy in unexpected situations, ensuring that your guests have everything they require during their stay. In the end, it’s the attention to detail and the little extras that can leave a lasting impression on your guests, making them more likely to return and recommend your place to others. So, stocking up on these basic toiletries is a simple yet effective way to elevate the guest experience at your accommodation.

First-Aid Kit

Safety first! A well-stocked first-aid kit with bandages, antiseptic wipes, and pain relievers can be a reassuring sight for guests in case of minor injuries or mishaps.

Iron and Ironing Board

Having an iron and ironing board available for guests, even in casual travel settings, can be a thoughtful amenity. While some travelers may prioritize comfort and relaxation during their trips, others may have business meetings, conferences, or special occasions to attend. For these guests, having access to an iron and ironing board can be a lifesaver. It ensures that they can keep their clothing wrinkle-free and presentable, leaving a positive impression in professional or formal settings. Providing this amenity shows your commitment to accommodating a variety of guest needs and enhancing their overall experience. It’s a small but impactful gesture that can make a big difference in the comfort and satisfaction of your guests during their stay.

Basic Kitchen Staples

While guests typically expect a fully equipped kitchen, providing some basic staples like cooking oil, salt, pepper, and coffee filters can enhance their cooking experience.

Entertainment Options

Providing entertainment options in your vacation rental is a thoughtful way to enhance the guest experience and cater to diverse interests. While a TV and Wi-Fi are essentials, going the extra mile with additional entertainment choices can make your rental stand out.

Books are a timeless option that can appeal to guests of all ages, providing them with the opportunity to unwind with a good read during their stay. Board games can foster bonding among families and friends, offering a fun and interactive way to spend leisure time. Consider offering a selection of games suitable for different group sizes and ages. Furthermore, streaming subscriptions like Netflix or Amazon Prime can give guests access to a wide range of movies and TV shows for those cozy nights in. By offering a variety of entertainment options, you ensure that your guests have a memorable and enjoyable stay, regardless of their preferences or the weather outside.

Local Recommendations

Guests often seek local recommendations for dining, entertainment, and activities. Create a guestbook or digital guide with your favorite nearby spots, providing a personalized touch to their stay.

Full-Length Mirror

A full-length mirror may seem minor, but it’s a convenience many guests appreciate for dressing up or checking their outfits before heading out.

Luggage Racks or Storage

Provide luggage racks or adequate storage space where guests can keep their suitcases off the floor, making the room feel more spacious and organized.

Window Coverings or Curtains

Ensure that all windows have coverings or curtains that provide privacy and block out light when guests want to sleep in or have some extra privacy.

Cleaning Supplies

While cleaning is primarily your responsibility, having some basic cleaning supplies like paper towels, a broom, and a dustpan allows guests to tidy up during their stay if they wish.

Contact Information

Always provide clear contact information for yourself or your property manager, including an emergency contact number, should guests encounter any issues during their stay.

Elevating the Airbnb Experience

Meeting guest expectations goes beyond just providing a clean and comfortable space. By considering these often-forgotten amenities and providing them in your Airbnb rental, you can enhance the overall guest experience, receive positive reviews, and create a memorable and inviting atmosphere that encourages repeat bookings. It’s the little details that often make the biggest difference in hosting success.


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